Cancellation policy

Consumers are entitled to a right of withdrawal in accordance with the following provisions. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

This cancellation policy applies to contracts for animea pet funeral and cremation services (CremPet Tierkrematorium GmbH) and for the purchase of urns and accessories via our online shop, insofar as you are a consumer.

1. Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us

CremPet Tierkrematorium GmbH
Werner-von-Siemens-Straße 6
69514 Laudenbach
Germany

Phone: 0800 / 264 2872
Email: info@animea.de

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached sample cancellation form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of supplementary costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already performed up to the point in time at which you inform us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.

3. Exclusion or premature expiry of the right of withdrawal

For service contracts, the right of withdrawal expires prematurely if we have fully performed the service and we have only started performance after you have given your express consent and at the same time confirmed your knowledge that you lose your right of withdrawal upon full performance of the contract by us.

4. Sample cancellation form

If you wish to withdraw from the contract, please fill out this form and send it back.

To
CremPet Tierkrematorium GmbH
Werner-von-Siemens-Straße 6
69514 Laudenbach
Germany
Email: info@animea.de

Hereby I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________

Name of consumer(s)

________________________________________________________

Address of consumer(s)

________________________________________________________

Signature of consumer(s) (only for communication on paper)

_________________________

Date

(*) Delete as appropriate

As of: September 2026